Quick answers to common questions. Still stuck? Contact us.
Ordering & personalization
How do I personalize my order?
Choose your color and size, then type your text in the personalization box on the product page. Each product tells you what to include, such as main text, font, date and thread color.
How do I choose a thread color?
Use the thread color names from the thread color chart in the product photos. If we get a color that isn’t on the chart, we have to check with you first, which can delay your order.
Will my text look exactly as I typed it?
Yes. We stitch exactly what you write, including spelling, capitalization and date format (for example 1.13.2022 versus 13.01.2022). Please double-check before you order, because personalized items are final sale.
Can you convert my date to Roman numerals?
Yes. Send the date in numbers and we’ll convert it, or send the Roman numerals yourself. Be precise with the year: 2022 (MMXXII) is different from 22 (XXII).
How long can my text be?
Shorter text stitches bigger. As a guide, keep big text under about 12 characters. Longer text still fits, but we’ll make it smaller so it looks clean. The largest embroidery area on a sweatshirt is 11.5″ wide by 6″ tall.
Will the colors match the photos exactly?
We can’t guarantee a 100% match between garment and thread colors on screen and in person. Lighting, thread density and your screen’s color settings all change how colors look.
Can I order something that isn’t in the shop, or a group order?
Yes. Email us before ordering with your idea, text, colors, sizes, quantity and date needed, and we’ll let you know what’s possible and send a quote.
Production & shipping
How long until my order ships?
Every piece is made to order. Most orders are embroidered and shipped within 3 to 7 business days. Need it sooner? Message us before you order.
How much is shipping?
US orders ship by USPS Ground Advantage: $3.99 for the first item and $1.50 for each additional item. Orders over $100 ship free. See Shipping & Delivery.
Do you ship outside the US?
Not right now. We ship to US addresses only, including P.O. boxes and APO/FPO/DPO addresses.
How do I track my order?
We email you a tracking number as soon as your order ships.
My package is lost or says delivered but isn’t here.
Email us. If it’s lost in transit we’ll remake and reship it at no cost. If it shows delivered, we’ll help you with a USPS search and claim. Details are in Returns & Refunds.
Changes, returns & problems
Can I change or cancel my order?
Yes, within 6 hours of ordering, for a full refund. Email us right away. After that, production has usually started and the order can’t be changed or canceled.
Can I return or exchange my item?
Because every item is personalized, we can’t accept returns or exchanges for change of mind or wrong size. If we made a mistake, or your item is defective, damaged or wrong, we’ll make it right. See Returns & Refunds.
Something’s wrong with my order. What do I do?
Email support@embclothes.com within 7 days of delivery with your order number and a photo. We’ll remake it or refund you.
Sizing & care
How do your sizes fit?
Our sweatshirts, hoodies and t-shirts are unisex. See the Size & Care guide for measurements.
How do I wash my embroidered item?
Turn it inside out, machine wash cold on gentle, and tumble dry low or hang dry. No bleach, and never iron directly on the embroidery. More in the Size & Care guide.
Payment
What payment methods do you accept?
Major credit and debit cards, Apple Pay and Google Pay on supported devices, Link, and pay-over-time with Klarna or Affirm. All payments are processed securely by Stripe. We never see or store your full card number.
Do I need an account to order?
No. You can check out as a guest.