Returns & Refunds

Last updated: October 22, 2026

Every EmbClothes item is embroidered to order with your text, so it’s one of a kind. Here’s how we handle problems.

Personalized items are final sale

We can’t accept returns or exchanges for change of mind, wrong size or color choice, or for typos or details in the personalization you sent us. We stitch exactly what you write, so please check your order carefully before you place it. Our Size & Care guide can help you pick the right size.

If we got it wrong, we’ll make it right

Contact us if your item:

  • doesn’t match the personalization you sent us,
  • has a defect in the garment or the embroidery,
  • arrived damaged, or
  • isn’t the item, color or size you ordered.

We’ll remake it at no cost or give you a full refund, including shipping. Just tell us which you prefer. In most cases you don’t need to send anything back. If we do need the item returned, we’ll email you a prepaid label.

How to report a problem

  1. Email support@embclothes.com within 7 days of delivery.
  2. Include your order number and clear photos of the issue.
  3. We’ll reply within 1 business day with next steps.

Cancellations & changes

You can cancel or change an order within 6 hours of placing it, for a full refund. Email us right away. After 6 hours, production has usually started, and the order can’t be canceled or changed.

Lost or missing packages

  • Tracking hasn’t moved for 7 days: email us. We’ll contact USPS, and if the package is lost in transit we’ll remake and reship it at no cost.
  • Tracking says delivered but you can’t find it: check with neighbors and around your mailbox, and wait 2 business days, since USPS sometimes scans packages early. If it still hasn’t turned up, email us within 14 days of the delivery scan and we’ll help you file a USPS missing mail search and claim.
  • Wrong or incomplete address: please double-check your shipping address at checkout. If a package is returned to us because of an address error, we’ll reship it once you pay the new postage.

Refunds

Approved refunds go back to your original payment method. Card refunds usually appear within 5–10 business days, depending on your bank. Klarna and Affirm refunds follow their own timelines.

Questions? See Help & FAQ or email support@embclothes.com.